TeamViewer Remote Support | ActivTrades

How do I start a Remote Support session with ActivTrades LogMeIn Rescue?

Contact our support team and let us know what we can assist you with.
An operator will invite you to Rescue to solve a problem directly on your PC.
When prompted by the operator, click on the following link to download the application:
https://secure.logmeinrescue.com/Customer/Download.aspx?ChannelName=Channel+01&CompanyID=2648440
Check the downloaded files in your browser and execute it:
Once done, wait for the operator to activate the session. Before the session can start you need to accept the disclaimer.

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CLIENT PROTECTION

ActivTrades PLC is authorised and regulated by the Financial Conduct Authority (FRN 434413) and is a member of the Financial Services Compensation Scheme. Under Financial Conduct Authority regulation

ActivTrades PLC fully implements:

Enhanced Segregation of Client Money Treating Customers Fairly (TCF)ICAAP

ActivTrades PLC holds all client funds in segregated bank accounts. All client funds are subject to the Client Money Rules of the FCA. Further to these safeguards, clients of ActivTrades PLC are also protected under the Financial Services Compensation Scheme up to a maximum value of £50,000. In addition, ActivTrades PLC offers an insurance policy individually covering its clients’ funds above the threshold provided by the Financial Services Compensation Scheme (FSCS) up to £1,000,000. Read more .

At ActivTrades PLC, we aim to always treat all our customers fairly. Our customers will be provided with clear information about our products and service and kept appropriately informed before, during and after the point of sale. We will ensure our level of product and service performance will meet the expectations of our clients as far as reasonably possible. We will also ensure that there is no barrier for customers to express their requests, concerns and complaints and we will endeavour to be responsive to them. To view our complaint handling procedure follow this link

ActivTrades PLC has a robust and regularly reviewed Internal Capital Adequacy Assessment Process (ICAAP). Our regulator, The Financial Conduct Authority, has strongly endorsed the recommendations of the Basel II accord. This includes the strictly maintained minimum capital requirement of 8% for any net foreign exchange exposure. Historically, ActivTrades PLC has maintained capital and reserves at a level far greater than has been prescribed by our regulator. The Company regards this as the key measure of our security.

All financial products traded on margin carry a high degree of risk to your capital. They are not suited to all investors, please ensure that you fully understand the risks involved, and seek independent advice if necessary.

Limited Risk Accounts are compulsory for clients residing in France and provide added protection when placing CFD transactions. The protection ensures your risk of loss does not exceed the initial amount invested, meaning loss is limited solely to the margin required to open a position.

Android is a trademark of Google Inc. Windows Mobile is a trademark of Microsoft Corporation in the United States and other countries. iPhone, iPad and iPod Touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)

The ActivTrades Excess of FSCS Insurance is subject to the Terms and Conditions of the policy wording, eligibility to the Financial Services Compensation Scheme depends on the nature and status of the claim. Tax law is subject to change or may differ if you pay tax in a jurisdiction other than the UK.

ActivTrades PLC is authorised and regulated by the Financial Conduct Authority, registration number 434413. ActivTrades PLC is a company registered in England & Wales, registration number 05367727.

ActivTrades PLC a company registered at N1702A, N1702F, Level 17 Emirates Financial Towers, DIFC, Dubai United Arab Emirates. ActivTrades PLC is regulated by the Dubai Financial Services Authority under Firm’s reference No. F003511.