ActivTrades PLC is authorised and regulated by the Financial Conduct Authority (FRN 434413) and is a member of the Financial Services Compensation Scheme. Under Financial Conduct Authority regulation ActivTrades PLC fully implements:
Treating Customers Fairly
As per FCA rules, firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers, that senior management are taking responsibility for ensuring the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture. FCA expect firms to:
- demonstrate that senior management have instilled a culture within the firm whereby they understand what the fair treatment of customers means; where they expect their staff to achieve this at all times; and where firms promptly identify (a relatively small number of) errors, put things right and learn from them;
- be appropriately and accurately measuring performance against all customer fairness issues materially relevant to their business, and be acting on the results;
- be demonstrating through those measures that they are delivering fair outcomes; and
- have no serious failings – whether seen through management information (MI) or known to the regulator directly – including in areas of particular regulatory interest previously publicised.
At ActivTrades PLC, we aim to always treat all our customer fairly. Our customers are provided with clear information about our products and service and kept appropriately informed before, during and after the point of sale. We will ensure our level of product and service performance will meet the expectations of our clients as far as reasonably possible. We will also ensure that there is no barrier for customers to express their requests, concerns and complaints and we will endeavour to be responsive to them.
Segregation of Client Funds
As a regulated firm, ActivTrades must comply with all FCA principles for businesses. With respect to Client Assets, principle 10 establishes that “a firm must arrange adequate protection for clients’ assets when it is responsible for them”. In the event of insolvency of the firm, clients’ funds are protected as they are held on segregated accounts which are separate from ActivTrades corporate funds.
The Client Assets Sourcebook (CASS), of the FCA Handbook, sets out the rules to holding client assets. These include organisational requirements, segregation methodology, records and reconciliation and acknowledgement of trust.
Further to the clients’ assets protection, our clients are also protected under the Financial Services Compensation Scheme (FSCS). This is a fund of last resort for customers of authorised financial services firms in case of default up to a maximum value of £85,000 per person. Eligibility to the Financial Services Compensation Scheme depends on the nature and status of the claim.
The Basel Accord was implemented in the European Union via the Capital Requirements Directive (CRD), which was designed to ensure the financial soundness of credit institutions (banks and building societies) and certain investment firms. The CRD came into force on 1 January 2007, with firms applying the advanced approaches from 1 January 2008.
The CRD framework was revised by the introduction of Basel II, initially published in June 2004. The Basel II framework introduced the concept of three ‘pillars’. Pillar I sets out the minimum capital requirements firms will be required to meet for credit, market and operational risk. Under Pillar 2, firms and supervisors have to take a view on whether a firm should hold additional capital against risks not covered in Pillar I and must take action accordingly. Pillar 3 aims to improve market discipline by requiring firms to publish certain details of their risks, capital and risk management.
ActivTrades PLC has a robust Internal Capital Adequacy Assessment Process (ICAAP). Historically, ActivTrades PLC has maintained its capital resources at a level far greater than has been prescribed by our regulator (the FCA). The Company regards this as one of its key risk measures and monitors it on a real-time basis.
Authorised firms must follow FCA rules on how they provide services to their customers, such as having a formal complaints procedure.
- If you have any reason to feel dissatisfied with any aspect of our service please, in the first instance, contact our Sales and Support Team.
- If our Sales and Support Team are unable to resolve the matter you may refer it as a complaint to our Compliance Department.